Alongia

Support

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Getting Started

Alongia helps you plan trips, track expenses, save memories, and get AI-powered travel suggestions — all in one place, even offline.

Offline Usage

Alongia works fully offline. You can create trips, add notes, log expenses, and mark places as visited without an internet connection.

Your data is saved locally on your device first. When you're back online, everything syncs automatically to the cloud so your trips are backed up and available on any device you sign in to.

AI features (AI Guide, AI-suggested places and notes) require an internet connection.

Inviting Travel Companions

You can invite friends or family to collaborate on a trip:

Alongia Pro

Alongia Pro unlocks the full experience:

Subscriptions are billed through the Apple App Store and renew automatically. You can cancel anytime from your iPhone Settings → Apple ID → Subscriptions.

Managing Your Subscription

To cancel or manage your Alongia Pro subscription:

Refunds are handled by Apple. To request a refund, visit reportaproblem.apple.com.

Deleting Your Account

You can permanently delete your Alongia account and all associated data at any time:

This will permanently delete all your trips, notes, expenses, and photos from our servers. This action cannot be undone.

Frequently Asked Questions

Can I use Alongia on multiple devices?
Yes. Sign in with the same account on any iPhone and your trips will sync automatically.

Is my data backed up?
Yes. When online, your data is synced to secure cloud storage. Your trips are always available after reinstalling the app or signing in on a new device.

Why isn't the AI Guide responding?
The AI Guide requires an active internet connection. Check your connection and try again. If the problem persists, contact us.

I accidentally deleted a trip. Can I recover it?
Unfortunately, deleted trips cannot be recovered. Deletions are permanent and immediately remove data from both your device and the cloud.

My Pro features aren't showing after purchase.
Try restoring purchases: open the app, go to Profile → Settings, and look for the Restore Purchases option. If the issue persists, contact us.

The app isn't syncing with my companion.
Both users need an active internet connection for real-time sync. Pull down to refresh on the trip screen to trigger a manual sync.

Contact Us

Can't find the answer you're looking for? We'd love to help.

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Email support

We typically respond within 1–2 business days.